Shipping Policy.

Last updated: 16 July 2026 · Pure Vial · Victoria, Australia · ABN 71 698 744 268 · support@purevial.shop

This Shipping Policy explains how, when and where Pure Vial delivers orders placed on www.purevial.shop. By placing an order you agree to the terms below. This policy is provided in addition to your rights under the Australian Consumer Law.

1. Where We Ship

We currently ship within Australia only, including all states and territories (VIC, NSW, QLD, SA, WA, TAS, ACT, NT). We do not ship to PO Boxes in regional NT or to Australian external territories at this time. We do not ship internationally.

2. Order Processing & Dispatch Time

• Processing time: Orders are processed and dispatched within 1 business day (24 hours) of payment confirmation.
• Business days: Monday to Friday, excluding Victorian public holidays.
• Orders placed after 2:00 PM AEST, on weekends or on public holidays are processed the next business day.
• You will receive an email with tracking as soon as your order is dispatched.

3. Shipping Options, Costs & Delivery Times

All shipping is handled by Australia Post. Delivery estimates are calculated from the date of dispatch, not the date of order.

Delivery estimates are provided by Australia Post and are not guaranteed. Remote areas (regional WA, NT, TAS and some rural postcodes) may take longer. Peak periods (Christmas, EOFY sales, public holidays) may add 1-3 business days.

4. Order Tracking

Every order includes tracking. You will receive a tracking number by email once dispatched. You can track your parcel at auspost.com.au/mypost/track. If you have not received a tracking number within 2 business days of ordering, email support@purevial.shop.

5. Packaging & Discretion

All orders ship in a padded, tamper-evident carton via Australia Post. Signature on delivery is available where offered by Australia Post.

6. Delivery Address & Failed Deliveries

You are responsible for entering a correct and complete delivery address at checkout. We cannot redirect a parcel once it has been dispatched. If a parcel is returned to us as undeliverable (incorrect address, unclaimed at post office, refused delivery), we will contact you to arrange re-shipment. A re-shipment fee equal to the original shipping cost applies.

7. Lost or Delayed Parcels

• If tracking has not updated for 7 business days, contact us and we will open an investigation with Australia Post.
• Australia Post generally deems a parcel lost after 10 business days for standard and 5 business days for express (from the last tracking scan).
• Once a parcel is declared lost we will send a free replacement or issue a full refund, at your choice.

8. Damaged Parcels

If your parcel arrives damaged, please photograph the outer packaging and the affected product before opening further, and email support@purevial.shop within 48 hours of delivery with your order number and photos. We will replace the affected items or refund them in full at our cost.

9. Title & Risk

Title to the goods passes to you on full payment. Risk of loss or damage passes to you on delivery to the address you provided (or, where a parcel is left in a safe place at your instruction, when it is left there).

10. Taxes

All prices and shipping costs are shown in Australian Dollars (AUD). Pure Vial is not registered for GST, so no GST is charged and no tax invoice is issued.

11. Consumer Guarantees

Nothing in this policy limits your rights under the Australian Consumer Law, including the guarantee that goods will be delivered within a reasonable time.

12. Contact

Questions about shipping? Email support@purevial.shop, we respond within one business day.