Question 1

What's in the Research Kit?

Accepted Answer

Two 10 mL sealed vials of laboratory-grade Bacteriostatic Water (0.9% benzyl alcohol, 0.22 µm filtered), fifteen 1 mL graduated fine-tip dispensers (8 mm, individually wrapped, sterile), and fifteen 70% isopropyl alcohol prep pads. Everything sourced from one batch, packed in one box.

Question 2

Is this for human use?

Accepted Answer

No. Pure Vial products are laboratory-grade preparations supplied strictly for laboratory, analytical and industrial use only. They are not for human or animal use, not for parenteral administration, and not a medicine or therapeutic good.

Question 3

How fast do you ship bac water?

Accepted Answer

Orders placed before 2 PM AEST on a business day (Mon-Fri, excluding Victorian public holidays) ship the same day from Victoria via Australia Post. Orders placed after cut-off or on weekends/public holidays ship the next business day. Standard shipping is free on orders over $89; express upgrade is a flat $17.00 (1-3 business days).

Question 4

How is my order packaged?

Accepted Answer

Every order ships in a padded, tamper-evident carton via Australia Post. Tracking is included; signature on delivery where available.

Question 5

How is the water tested?

Accepted Answer

Every batch is filtered through 0.22 µm membranes, sealed in gamma-irradiated septum vials, and batch tested at production.

Question 6

How should I store it?

Accepted Answer

Store at controlled room temperature (15-25°C), tightly closed, away from direct light and heat. Discard if compromised or contamination is suspected.

Question 7

What if my order arrives damaged?

Accepted Answer

Email support@purevial.shop within 48 hours with your order number and a photo. We'll replace or refund. Your rights under the Australian Consumer Law are not affected by this policy.

Question 8

Do you ship outside Australia?

Accepted Answer

Not yet. We currently ship to all Australian states and territories only.

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